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	<title>Comments on: Forgiving Technology</title>
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	<link>http://fourint.com/blog/2008/07/24/forgiving-technology/</link>
	<description>Total Local Info</description>
	<lastBuildDate>Mon, 17 May 2010 04:47:21 -0700</lastBuildDate>
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	<item>
		<title>By: blogstutalk</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-12884</link>
		<dc:creator>blogstutalk</dc:creator>
		<pubDate>Mon, 10 Aug 2009 11:05:47 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-12884</guid>
		<description>Hi.. its nice.. technology making the human works simple. still there are more improvement by the technology can make articles on that.

Regards,
stutalk.com</description>
		<content:encoded><![CDATA[<p>Hi.. its nice.. technology making the human works simple. still there are more improvement by the technology can make articles on that.</p>
<p>Regards,<br />
stutalk.com</p>
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		<title>By: Kali West</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-10526</link>
		<dc:creator>Kali West</dc:creator>
		<pubDate>Tue, 12 May 2009 12:24:50 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-10526</guid>
		<description>Hey There, I have to say, that I lover your blog.
Please go on like that and don&#039;t stop posting. I hope this comment motivates you to do so, smile
regards, kali</description>
		<content:encoded><![CDATA[<p>Hey There, I have to say, that I lover your blog.<br />
Please go on like that and don&#8217;t stop posting. I hope this comment motivates you to do so, smile<br />
regards, kali</p>
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	<item>
		<title>By: Forgiving Technology &#171; Simply Living Hardly Thinking</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-10101</link>
		<dc:creator>Forgiving Technology &#171; Simply Living Hardly Thinking</dc:creator>
		<pubDate>Tue, 14 Apr 2009 11:06:12 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-10101</guid>
		<description>[...] PS: This blog entry is also posted at http://fourint.com/blog/?p=48. [...]</description>
		<content:encoded><![CDATA[<p>[...] PS: This blog entry is also posted at <a href="http://fourint.com/blog/?p=48" rel="nofollow">http://fourint.com/blog/?p=48</a>. [...]</p>
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	<item>
		<title>By: Birla</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-9696</link>
		<dc:creator>Birla</dc:creator>
		<pubDate>Fri, 27 Feb 2009 10:10:34 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-9696</guid>
		<description>@swg: The theme is - WordPress Classic 1.5 by Dave Shea. This is standard wordpress theme and I guess anybody can use.</description>
		<content:encoded><![CDATA[<p>@swg: The theme is &#8211; WordPress Classic 1.5 by Dave Shea. This is standard wordpress theme and I guess anybody can use.</p>
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	<item>
		<title>By: Birla</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-9695</link>
		<dc:creator>Birla</dc:creator>
		<pubDate>Fri, 27 Feb 2009 10:08:21 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-9695</guid>
		<description>@A Gupta: Good to know about your move back to India. I am sure Asklaila will certainly help you in settling down :)

Washing machines for potato peeling sounds like a great idea as long as you are not the guy on IFB support line. 

As far as the usage of word dumbest, I have no dis-respect for those people. Just emphasizing the fact that when some people come up with ideas which are so new and different from standard assumptions, that is what they get branded as. You have pointed out great examples on that.

On the salt and pepper example, I found out an easy way to solve the labeling problem. Write a text on a piece of paper and stick it on with a cello tape. Easy way to fix damaged labels. BTW, I do run two restaurants in Bangalore and some of these ideas were born more out of necessity :)</description>
		<content:encoded><![CDATA[<p>@A Gupta: Good to know about your move back to India. I am sure Asklaila will certainly help you in settling down <img src='http://fourint.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Washing machines for potato peeling sounds like a great idea as long as you are not the guy on IFB support line. </p>
<p>As far as the usage of word dumbest, I have no dis-respect for those people. Just emphasizing the fact that when some people come up with ideas which are so new and different from standard assumptions, that is what they get branded as. You have pointed out great examples on that.</p>
<p>On the salt and pepper example, I found out an easy way to solve the labeling problem. Write a text on a piece of paper and stick it on with a cello tape. Easy way to fix damaged labels. BTW, I do run two restaurants in Bangalore and some of these ideas were born more out of necessity <img src='http://fourint.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: swg credits</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-9683</link>
		<dc:creator>swg credits</dc:creator>
		<pubDate>Wed, 25 Feb 2009 14:07:29 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-9683</guid>
		<description>Great Post - keep it up :)  If you don&#039;t mind me asking, which theme do you have at the moment? Its a great design and I would like to know if others can use it.</description>
		<content:encoded><![CDATA[<p>Great Post &#8211; keep it up <img src='http://fourint.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />   If you don&#8217;t mind me asking, which theme do you have at the moment? Its a great design and I would like to know if others can use it.</p>
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		<title>By: A Gupta (Yelp Advocate but looking forward to relocating back to India)</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-9534</link>
		<dc:creator>A Gupta (Yelp Advocate but looking forward to relocating back to India)</dc:creator>
		<pubDate>Thu, 12 Feb 2009 03:31:07 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-9534</guid>
		<description>Hi There again.

Regarding your comment on pepper and salt dispensers, &quot; If you are a restaurant owner it is a better idea to label what is salt and what is pepper after all how many people can guess it based on the number of holes.&quot;

Do you think a restauranteur might want to have same type of dispenser (same number of holes) to lower cost and inventory. For example, owner
has 12 tables, so restauranteur may need to buy 12 * 2 = 24 + 4 (in case some break) = 28 of one type. Instead of buying 12 + 2 = 14 of each type.
In case three of salt ones break (more chances because people use more salt), (s)he now must buy new salt ones, and his 2 pepper ones will be idle.

It is a classic case of Southwest airlines (in US) vs rest of the crowd - Southwest (SWA) had (still has) same type of fleet (I believe
all Boeings instead of some Airbus, some Boeing, and some McDonnell Douglas) so SWA could lower its inventory cost of spare parts, as well as
personnel cost because it needed only technicians for one type of aircrafts, rather than Delta/United/NWA etc. who used to have more spare parts,
and more technicians.

:)

Just another way of thinking...your original thought is also quite reasonable 
:)</description>
		<content:encoded><![CDATA[<p>Hi There again.</p>
<p>Regarding your comment on pepper and salt dispensers, &#8221; If you are a restaurant owner it is a better idea to label what is salt and what is pepper after all how many people can guess it based on the number of holes.&#8221;</p>
<p>Do you think a restauranteur might want to have same type of dispenser (same number of holes) to lower cost and inventory. For example, owner<br />
has 12 tables, so restauranteur may need to buy 12 * 2 = 24 + 4 (in case some break) = 28 of one type. Instead of buying 12 + 2 = 14 of each type.<br />
In case three of salt ones break (more chances because people use more salt), (s)he now must buy new salt ones, and his 2 pepper ones will be idle.</p>
<p>It is a classic case of Southwest airlines (in US) vs rest of the crowd &#8211; Southwest (SWA) had (still has) same type of fleet (I believe<br />
all Boeings instead of some Airbus, some Boeing, and some McDonnell Douglas) so SWA could lower its inventory cost of spare parts, as well as<br />
personnel cost because it needed only technicians for one type of aircrafts, rather than Delta/United/NWA etc. who used to have more spare parts,<br />
and more technicians.</p>
<p> <img src='http://fourint.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Just another way of thinking&#8230;your original thought is also quite reasonable<br />
 <img src='http://fourint.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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	<item>
		<title>By: A Gupta (Yelp Advocate but looking forward to relocate back to India)</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-9532</link>
		<dc:creator>A Gupta (Yelp Advocate but looking forward to relocate back to India)</dc:creator>
		<pubDate>Thu, 12 Feb 2009 00:59:16 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-9532</guid>
		<description>Hey Birla,

Do you know another wonderful use case of Washing Machine - Cleaning potatoes - Yes, people were
cleaning potatoes in rural China, and Haer was getting a lot of support/fix calls. It took Haer
a while to find out the so called culprit.

I disagree with the usage of word DUMBEST in the comment &quot;understand your user very well, the smartest one and the dumbest one also &quot;. Don&#039;t you think so-called DUMBEST users (I should infact call them customers to cover all industries) are the ones who really drive the busiesses. Imagine, if everyone were an Einstein, then they
would build their own nuclear powered car, and no GM/Ford would have born. Dumbest is a relative term.

Some of the ideas - 3M&#039;s post-it - were labelled as DUMBEST in 3M&#039;s internal meetings, but became of
the most selling products. :)</description>
		<content:encoded><![CDATA[<p>Hey Birla,</p>
<p>Do you know another wonderful use case of Washing Machine &#8211; Cleaning potatoes &#8211; Yes, people were<br />
cleaning potatoes in rural China, and Haer was getting a lot of support/fix calls. It took Haer<br />
a while to find out the so called culprit.</p>
<p>I disagree with the usage of word DUMBEST in the comment &#8220;understand your user very well, the smartest one and the dumbest one also &#8220;. Don&#8217;t you think so-called DUMBEST users (I should infact call them customers to cover all industries) are the ones who really drive the busiesses. Imagine, if everyone were an Einstein, then they<br />
would build their own nuclear powered car, and no GM/Ford would have born. Dumbest is a relative term.</p>
<p>Some of the ideas &#8211; 3M&#8217;s post-it &#8211; were labelled as DUMBEST in 3M&#8217;s internal meetings, but became of<br />
the most selling products. <img src='http://fourint.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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	<item>
		<title>By: Birla</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-9524</link>
		<dc:creator>Birla</dc:creator>
		<pubDate>Wed, 11 Feb 2009 14:50:20 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-9524</guid>
		<description>Mervi: I guess hiding things from users or showing them is a function of medium also. There are some mediums like web where you can be more expressive compared to medium like USSD where you might have to make a choice on behalf of the user by making some assumptions. Since we work across all the mediums, we need to make these calls on a day to day basis.</description>
		<content:encoded><![CDATA[<p>Mervi: I guess hiding things from users or showing them is a function of medium also. There are some mediums like web where you can be more expressive compared to medium like USSD where you might have to make a choice on behalf of the user by making some assumptions. Since we work across all the mediums, we need to make these calls on a day to day basis.</p>
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		<title>By: Mervi Himanen</title>
		<link>http://fourint.com/blog/2008/07/24/forgiving-technology/comment-page-1/#comment-9472</link>
		<dc:creator>Mervi Himanen</dc:creator>
		<pubDate>Sun, 08 Feb 2009 11:27:27 +0000</pubDate>
		<guid isPermaLink="false">http://fourint.com/blog/?p=48#comment-9472</guid>
		<description>Old tools did cause you damage too and bad things ! ... hiding things from the user is not the best idea

best Mervi</description>
		<content:encoded><![CDATA[<p>Old tools did cause you damage too and bad things ! &#8230; hiding things from the user is not the best idea</p>
<p>best Mervi</p>
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